Key Account Manager (m/f)Hamburg
About Dole Europe GmbHDole Europe is the European division of Dole Foods, one of the world’s biggest providers of fresh fruit and vegetables. Dole Europe imports a large range of fresh fruit and vegetables from its own agricultural businesses in the Dole Food Company and from independent producers around the world. Dole Europe also provides retailers with innovative solutions for services and products. The Dole brand stands worldwide for highest product quality, innovation, research and development and a more sustainable and socially responsible production.
For our location in Hamburg we are looking for a Key Account Manager (m/f).
- Is the main contact person for assigned customer internal and external (coordinator) mainly in our Benelux region.
- Makes holistic approach through all customer levels.
- Identifies and anticipates customer needs and acquires a thorough understanding of key customer needs and requirements.
- Determines sales strategy per assigned customer.
- Negotiates and closes contracts (weekly, yearly etc.).
- Manages overall business relationship on all levels.
- Accountable for customer condition incl. correct adaption in ERP system and customer credit limit.
- Runs projects with customers supported by different service functions.
- Handles customer claim management associated with Product Management/Quality.
- Builds up market intelligence and makes it transparent within the organization.
- Completed studies or comparable education with a focus on Sales or Business Administration.
- At least 2-5 years of experience as Key Account Manager preferably in selling perishable products.
- Strong understanding of customer and market dynamics and requirements.
- Experience in dealing with FMCG to retail organizations through Europe.
- Sales expertise within a specialized product, service or account type.
- Excellent communication and negotiation skills. Preferably fluent in English and Dutch, knowledge of a further language (German) is a plus.
- Good knowledge of the Microsoft product range (Windows, Office, etc.).